The Monroe Clutch

Downtown Divas Orlando Shipping Policy

Last Updated: Aug 19, 2024

Welcome to Downtown Divas Orlando! We are delighted to offer you unique and carefully curated items. Please review our shipping policy to ensure a smooth shopping experience.

1. Order Processing Time

• Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Order Confirmation: You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery

• Shipping Rates:
• $15 for orders below $100.
• $10 for orders between $101 and $200.
• free for orders above $201.
• For International Shipping, please contact us at +1 (321) 917-4438 for assistance or email us at coripalka@downtowndivasboutique.com.

3. Shipping Methods

We use trusted carriers such as UPS to deliver your orders. You will have the option to select your preferred shipping method during checkout.

4. International Shipping

• Please contact us at +1 (321) 917-4438 for assistance or email us at coripalka@downtowndivasboutique.com.

5. Shipping Address

• Accuracy: Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
• P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.

6. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email or on our website under the "Track My Order" section.

7. Lost or Damaged Packages

• Lost Packages: If your package is lost in transit, please contact us at +1 (321) 917-4438 for assistance or email us at coripalka@downtowndivasboutique.com, and we will assist you in locating your order.
• Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue.

8. Delivery Issues

If your order has been marked as delivered but you have not received it, please check with neighbors, family members, or contact your local postal service. If the issue persists, please reach out to us for further assistance.

9. Shipping Restrictions

We are unable to ship to certain restricted areas. If your location falls under this category, we will notify you promptly and issue a full refund.

10. Contact Us

For any questions regarding shipping, please contact us at:

• Email: coripalka@downtowndivasboutique.com
• Phone: +1 (321) 917-4438
• Business Hours: Monday-Saturday 11-6pm Eastern Daylight Time

Thank you for shopping with Downtown Divas Orlando! We value your business and look forward to serving you again.

Refunds in the form of cash or credit will not be provided when returning any item. Instead, store credits will be granted, loaded onto a gift card, for products that remain unworn, undamaged, and unused. Please note that store credits will be exclusively issued within a 10-day window from the date of purchase, and no exceptions will be made. To qualify for store credits, customers must ensure that the garment(s) still has its original tags attached and provide the original sales receipt. Please be aware that the following items are not eligible for returns:

• Specialty items
• Costume jewelry
• Items marked as sales or clearance
• Discounted items
• Bathing suits

It is important to understand that the decision on which items are suitable for return rests with the store owner’s discretion. We appreciate your understanding and cooperation. Thank you!